Frequently Asked Questions

Frequently Asked Questions (FAQ)

What does VIBE offer?
VIBE provides guided outdoor adventures and educational courses on Vancouver Island and beyond, including rock climbing, mountaineering, hiking, avalanche training, and more.
Where is VIBE based?
We’re based on Vancouver Island, BC, but also operate in the Sea-to-Sky corridor and other select locations across British Columbia.
What makes VIBE unique?
Our guides bring extensive experience, local knowledge, and a passion for teaching, ensuring personalized adventures tailored to your goals and abilities.

How do I book a trip or course?
You can book directly through our website or contact us via email at info@vibebackcountry.com or phone at 778-650-9562. Full payment is required at the time of booking to secure your spot.
What payment methods do you accept?
We accept credit cards, e-transfers, and bank transfers. If you have specific needs, please contact us for options.
Can I book a trip last minute?
Yes, if there’s availability. For last-minute bookings, please contact us directly via email or phone.
Do you offer group discounts?
Discounts may be available for large groups or custom trips. Contact us to discuss your group size and goals.

What is your cancellation policy?
- Cancellations for trips 3 days or less: Allowed up to 14 days before the trip with a $30 admin fee.
- Cancellations for trips 4-13 days: Allowed up to 30 days before the trip with a $75 admin fee.
- Cancellations within these windows are non-refundable.
Can I transfer my booking to someone else?
Yes, participants can transfer their spot to another person at no additional cost, provided they meet all prerequisites for the program.
What happens if VIBE cancels a trip?
If we cancel a trip due to weather, safety concerns, or unforeseen circumstances, you will have the option of a full refund, rescheduling, or credit for a future trip.

Do I need to be very fit to join a trip?
Fitness requirements vary by trip. Most programs require moderate fitness, while advanced trips may demand higher endurance and climbing skills. Fitness recommendations are included in the trip details.
What if I’m not sure about my fitness level?
Contact us! We’re happy to discuss your fitness and skill level to help match you with the best trip or course.
Do I need prior experience for your trips?
It depends on the trip. We offer beginner-friendly courses like Intro to Rock Climbing and advanced options like Multi-Pitch Efficiency Training. Prerequisites are listed for each trip.
What should I bring for my trip?
A gear list is provided with each trip. Generally, you’ll need personal items like appropriate clothing, climbing or hiking gear, and food. We provide technical and safety equipment unless specified otherwise.

Can I rent gear from VIBE?
Yes, we offer gear rentals for certain items. Please inquire during booking for availability and pricing.
Do you provide food and transportation?
Food and transportation are typically not included. However, we can assist with recommendations and logistics upon request.
What happens if I forget an essential piece of gear?
Let us know as soon as possible. We may have extra gear available or can suggest rental options.

Can I book a custom trip?
Absolutely! We specialize in creating custom trips tailored to your goals, whether it’s a private climbing day, a group hiking trip, or avalanche training. Contact us to discuss your ideas.
What is the process for planning a custom trip?
Start by reaching out to us with your group size, goals, preferred location, and dates. We’ll collaborate to design a trip that matches your needs and provide a detailed proposal.

Do I need to sign a waiver to participate?
Yes, all participants must sign a waiver and complete a medical disclosure form before starting any VIBE activity. These forms ensure we understand your needs and provide the safest experience possible.
What if I have medical concerns or conditions?
Please disclose any medical conditions or concerns on your medical form. This allows us to make necessary accommodations or recommend appropriate trips.
Can children or minors participate in VIBE activities?
Yes, minors under 16 can participate with prior arrangements. Those under 19 require written consent from a parent or guardian. Contact us to discuss the best programs for younger adventurers.
What measures do you take to ensure safety?
Safety is our top priority. All trips are led by experienced, ACMG-certified guides, and we use high-quality equipment. We monitor weather conditions closely and adapt plans as needed.
What happens in case of an emergency?
Our guides are trained in wilderness first aid and carry the necessary equipment to handle emergencies. We have emergency protocols in place to ensure prompt and effective responses.

What if I have more questions or need further clarification?
You can reach us anytime at info@vibebackcountry.com or by calling 778-650-9562. We’re happy to help with any inquiries or concerns!